Ebook: How to build, manage, and get ROI from your SaaS Knowledge Base in 2026

This ebook is for any SaaS company who knows that calling it a “Knowledge base” doesn’t really scratch the surface of what’s possible.

What: 30 pages of been-there-done-that insights, recommendations, and advice on making your knowledge base work.

For: Product, CX, UX, devs, and anyone else who works on knowledge bases or helps customers.

Based on: 10+ years of planning, building, maintaining, and optimising knowledge bases and help articles.

Give your email address to download..oh forget that. Just click/tap the image to open it in all its pdf glory.

Part One: Planning Your Knowledge Base

Part two: Writing help articles that help

Part Three: Managing and maintaining your Knowledge Base 18

Part Four: Choosing your platform

Part 5: Post-launch: Keeping the momentum going

ConversionTown | The town where content is planned, created and optimised for conversions and clicks

Office: 020 8088 8797
Direct: 07396 576 337

Email: hello at conversiontown dot com

Write: Office 34292, PO BOX 6945, London, W1A 6US